Story Leather Reviews

Storyleather.com's return policy stipulates that customers have 30 days from the date they received the item to return it, provided they obtain a Return Merchandise Authorization (RMA) number by contacting support. Returns must be in original packaging and unused condition. Only the merchandise cost is refunded; shipping costs are not covered. Custom cases have a 3-day grace period for modifications or cancellations; beyond this, no cancellations are accepted. As for the shipping policy, custom made-to-order items take 25-30 days for production, while ready-to-ship items are dispatched within 48 hours. Shipping methods and costs are available at checkout, and international shipping is offered, though delivery times cannot be guaranteed due to customs processes. Additional fees incurred by customs or the mail carrier are the customer's responsibility.

For a custom-made item from StoryLeather.com, the production lead time is approximately 25-30 days. Once the item is completed, it is shipped to the customer. The total time from order to delivery will depend on the shipping method chosen at checkout and the destination's customs processes, which can affect international delivery times.

All custom made-to-order leather goods follow a processing time as well as a 25-30 day production lead time, unless otherwise stated in the product description of the specified product.

You can contact Story Leather's support team at support@storyleather.com.

Story Leather offers a 6-month warranty on any manufacturing defect.

Yes, a 30% restocking fee is charged on all returns that are not a direct result of Story Leather's error. This applies to all stock items.

Because each piece is custom made to order, Story Leather only allows for 3 days for you to make any changes once you check out. After this 3 day window period, changes cannot be made. This is their standard procedure to make sure orders are processed and enter production timely and organized.

After the initial 6-month warranty, Story Leather is able to review your leather goods and provide repairs if they are able to do so upon review.